TRL Systems Total Care Support
The Total Care Support subscription program is a proactive and comprehensive service, meticulously crafted to optimize your healthcare technology systems, including nurse call, fire alarm and security. This all-inclusive program is designed to significantly reduce the maintenance workload of your support staff and establish a predictable, budget-friendly cost structure for your organization.
For a cost-effective annual or monthly fee, you’ll receive:
-
Unlimited phone, remote or online support from 6 a.m. to 6 p.m., seven days a week
-
Annual system recertification and testing
-
All-inclusive checklist reporting the status of your equipment is included with each recertification and testing visit
-
A technician call within 2 hours of your request and an onsite visit with 4 hours when needed
-
Applicable system updates to operating software and firmware
-
Equipment shipping costs are covered when sent in for repairs
Here’s what’s included in the TRL Systems Total Care Subscription Service
TRL’s Total Care subscription service takes ensures that your technology system is running at peak efficiency with regular updates, testing, upgrades, cleaning, maintenance and more. Our support team streamlines your budget with consistent monthly payments and manages the service you need to support your technology systems.
| Features | Standard Warranty | TRL Total Care |
|---|---|---|
| TRL’s One-Year Workmanship | ||
| Manufacturer Warranty | ||
| Ongoing Support Coverage (6 a.m. to 6 p.m.) | ||
| Semi-Annual Recertification & Testing | ||
| Comprehensive Checklist Reports | ||
| Ongoing System Training & Reorientation | ||
| Guaranteed Call and Onsite Response Times | ||
| Software and Firmware Upgrades (as necessary) | ||
| Priority Support Request Queue Placement | ||
| Semi-Annual Check-in Call | ||
| Shipping | ||
| Licensing Subscription Plan | ||
| Remote Device Monitoring with AlertPro | ||
| 24/7 Support | ||
| Enhanced Response Time | ||
| Spare Equipment Management |
To learn more, contact us at healthcare@trlsystems.com or 855-266-6596
Total Care+ Options
Customize your Total Care subscription to meet your facilities unique needs. You can add any or all of the following enhancements to your package:
Remote Device Monitoring—Ensure your technology systems are operational with 24/7 monitoring
After-Hours Support (6 p.m. to 6 a.m./7 days a week)—Receive guaranteed response time and technical support 24/7
Replacement Equipment Inventory—Ensure spare equipment is available for critical systems and business technologies
Enhanced Response Time—Meet your organization’s emergency requirements with enhanced response time
Semi-Annual Recertification and Testing—Test and recertify twice a year
To learn more, contact us at healthcare@TRLsystems.com or
855-266-6596
How it Works
With Total Care, you get a tiered approach to support:
Step 1: Customer Support Call
This is your first point of contact for any issue or to schedule a service call.
Step 2: Remote Technical Support Call
Our experienced customer service technicians will answer questions and work with you to troubleshoot your issue.
Step 3: Onsite Support
If the concern can’t be solved with remote support, TRL Systems will deploy a technician to your facility.
Step 4: Enhanced Onsite Support
When necessary, TRL Systems will provide enhanced onsite support by a specialist.
Total Care Reduces Costs and Increases Peace of Mind
Total Care is a comprehensive support program designed specifically to maximize and support each technology system, allowing you to focus on your overall business goals.
If you’re ready to . . .
Save money and enjoy the peace of mind that comes with having an outstanding support service resource on call
Maximize the life cycle of your technology systems and stay current with the latest updates, software maintenance, and licensing changes
Enhance the efficiency, effectiveness and productivity of your staff
Manage your budgets for technology systems and service now and in the future
Contact TRL Systems to learn more about how Total Care can work for you!
Email: healthcare@trlsystems.com
Phone: 855-266-6596